Customer Service Representative

Staffmark Group; Hillsboro (OR); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits includingMed/DV

Life Insurance and Disability

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is hiring a Customer Service Representative in Hillsboro, OR. You will assist customers, resolve issues, and support inside sales for strategic accounts. Monday-Friday 8 am-5 pm with pay range $24-$32 per hour.

Requires a high school diploma or GED. You should have strong verbal and written communication, experience with computers and data entry, and proficiency in Microsoft Office. A courteous, solution-focused mindset and attention to detail are essential.

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Proven Microsoft Office Suite skills.
• Demonstrated excellent oral and written communication skills.
• Display a high degree of accuracy and have exemplary attendance.

Responsibilities

• Responds to product inquiries and quotes, including samples and technical support.
• Serves as the focal point for customer inquiries and interaction.
• Follows procedures to create profitable quotes or sample responses.
• Proactively follows up on opportunities and provides status updates.
• Works with sales to ensure customer satisfaction across vendor relations.
• Maintains quote history and follow-up files.
• Focuses on closing new orders and meeting booking goals.
• Attends production meetings and provides customer commitments.

Skills

Verbal communication

Written communication

Customer service

Microsoft Office

Data entry

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Order processing systems

Job description

Now hiring for a Customer Service Representative, Location: Hillsboro, OR, Pay Rate: $24.00 - $32.00 per hour, Schedule: Monday-Friday 8 am-5 pm

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Hillsboro where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins.

Job Duties

• Responds to all product inquiries, including requests for quotation samples, technical support, or backlog issues.
• Serves as the company focal point for customer inquiries and interaction.
• Follows departmental procedures for creating a profitable quote or sample request responses.
• Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
• Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
• Maintains complete and up-to-date quote history and follow-up files.
• Focuses on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and provide customer commitments.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Proven Microsoft Office Suite skills.
• Demonstrated excellent oral and written communication skills.
• Display a high degree of accuracy and have exemplary attendance.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.