CUSTOMER SERVICE REP

Grabber-Construction-Products-Inc; Spring Village (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Grabber-Construction-Products-Inc is seeking a Customer Service Rep in East Windsor, CT to be the first point of contact for customers and support sales. The role may assist operations in the warehouse, including pulling orders and loading materials.

Responsibilities include responding to inquiries, quoting customers, and coordinating orders for pickup or delivery. Strong MS Office skills and a customer-first attitude are essential for success in this fast-paced environment.

Qualifications

• At least 2 years of customer service experience required.
• Warehouse experience is a plus.
• Proficiency with MS Office and email systems preferred.

Responsibilities

• Manage branch or region order inbox and respond promptly.
• Provide product knowledge to customers and colleagues.
• Build sales and enter customer orders accurately.

Skills

Customer service

Communication

Tools

Excel

Word

PowerPoint

Outlook

Teams

OneNote

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Full Time Sales East Windsor, CT, US

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Your Role

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers . The target is to ensure customer service excellence . This role may also support Operations in the warehouse in helping back up team members for pulling orders and loading materials.

Duties and Responsibilities

• M aintains branch or region order email inbox
• P rovide s product knowledge
• B uild s sales, enter s orders
• E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required .
• L ooks up inventory
• Q uote s customers
• Provides support to Branch Staff for either one or multiple locations, depending on size and scope.
• Communicate s with the sales team and management of selling trends and customer satisfaction.
• Provide s support to customers and sales team in region or assigned to local branch
• May help back up warehouse associates by assignment when short staffed or when a surge in orders occurs.
• Performs a ll other duties as assigned.

Minimum Job Qualifications

• 2 Years of Customer Service Experience preferred
• Previous experience working a warehouse a plus.

Knowledge, Skills, and Abilities

• Excel, Word, PowerPoint, OneNote, Teams, and Outlook

Work Conditions

• Mainly inside , possibly in the warehouse or outside for short periods of time
• Standing and s itting at desk while working on computer
• Operating a forklift as a backup (after being properly trained)
• Lifting capabilities4 0 lbs .
• Directly with customers
• Around warehouse equipment and vehicles

Safety Responsibility

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and p romotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.