Customer Service Representative

Kelly; Memphis (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

Kelly is hiring a Customer Service Representative in Memphis, TN to support customers with service and billing inquiries and coordinate pilot travel arrangements. The role emphasizes accurate documentation, strong communication, and independent time management.

The position requires phone and computer skills, a high school diploma or GED, and 0–2 years in customer service, with a first-shift schedule and competitive hourly pay.

Qualifications

• High school diploma or GED preferred.
• 0–2 years of customer service experience.
• Experience with MS Outlook or data entry software.

Responsibilities

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Coordinate hotel and ground transport arrangements for FedEx pilots.

Skills

Phone skills

Computer skills

Communication

Education

High school diploma or GED

Tools

MS Outlook

Data entry software

Job description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative to work at a leading organization in Memphis, TN. Sound good? Take a closer look below. We're here to help you find something great that works for you-so you won't miss a moment of what really matters in your life.

Salary: $21-23/hr.

Shift: 1st

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of $23/hr
• Opportunity to work with a respected industry leader
• Positive and supportive workplace culture
• Gain valuable experience in customer service and contact center operations

What's a typical day as CI03 - Contact Center Representative - Basic? You'll be:

• Resolving customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills
• Contacting customers to respond to inquiries or notify them of claim investigation results and planned adjustments
• Referring unresolved customer grievances to designated departments for further investigation
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
• Securing hotel and ground transport arrangements for FedEx pilots

Additional Job Details

• Phone and computer skills required
• Working to secure hotel and ground transport for pilots

This Job Might Be An Outstanding Fit If You

• Have strong verbal and written communication skills
• Possess excellent attention to detail and customer service skills
• Demonstrate the ability to work independently and manage your time effectively
• Are able to accurately document and record customer/client information
• Have previous experience with computer applications such as MS Outlook or data entry software
• Hold a high school diploma or GED (preferred)
• Have 0-2 years of customer service related experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.