Customer Service Specialist

Kelly Services; Green Bay (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plan

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly Services in Green Bay, WI is seeking a Customer Service Specialist for a 3rd shift role (5pm–5am) with a $22/hour pay rate. This position offers opportunities to train teammates, analyze processes with cross-functional teams, and lead issue resolution while supporting the Customer Service Manager.

An Associate degree is preferred but not required; candidates with at least two years of customer service experience and strong written and verbal communication thrive in this fast-paced

Qualifications

• Associate degree is preferred, but not required.
• At least two years of customer service experience preferred.
• Strong written and oral communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Providing process and technology training to other team members.
• Collaborating with cross-functional teams to analyze and optimize business processes.
• Effectively communicating with both internal and external customers.
• Acting as the team lead and subject matter expert for problem resolution and escalation processes.
• Providing support and backup to the Customer Service Manager.

Skills

Customer service

Process improvement

Team leadership

Education

Associate degree (preferred)

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Specialist at a leading organization in Green Bay, WI. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $22/hour

Shift: 3rd shift

Hours: 5pm-5am

Why you should apply to be Customer Service Specialist

• Competitive pay rate with opportunities for career growth

• Work in a supportive environment with a reputable industry leader

• Gain valuable experience in customer service and team leadership

• Contribute to a collaborative and dynamic workplace

What’s a typical day as Customer Service Specialist? You’ll be:

• Providing process and technology training to other team members

• Collaborating with cross-functional teams to analyze and optimize business processes

• Effectively communicating with both internal and external customers

• Acting as the team lead and subject matter expert for problem resolution and escalation processes

• Providing support and backup to the Customer Service Manager

This job might be an outstanding fit if you:

• Have an Associate degree (preferred, but not required)

• Bring at least two years of customer service experience (preferred)

• Possess strong written and oral communication skills

• Are able to manage multiple priorities and thrive in a fast-paced environment

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affimative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.