Customer Care Representative

Kelly Services; Appleton (WI); On-site; USD 23,000 - 26,000; Full time

Job summary

Kelly Services in Appleton, WI is seeking a Customer Care Representative for a temporary seasonal assignment from October through mid-January. The role involves handling customer calls in a high-volume contact center and working full-time shifts such as 7am–3:30pm or 8:30am–5pm.

Pay is $18/hour with opportunities to develop customer service skills in a professional retail environment; shifts around holidays and weekends may be required, including Thanksgiving week and Black Friday.

Qualifications

• Previous experience in customer service or call center environments (preferred, but not required).
• Comfortable handling both inbound and outbound calls professionally.
• Strong communication and problem-solving skills.
• Bilingual in Spanish and English is a plus, but not required.

Responsibilities

• Handle inbound and outbound customer calls in a high-volume contact center.
• Provide accurate information to customers and resolve issues efficiently.
• Ensure a high level of customer satisfaction with every interaction.
• Operate within a corporate retail setting, reporting to the Contact Center Supervisor.

Skills

Inbound calls outbound calls

Customer service

Communication

Problem solving

Bilingual Spanish & English

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Care Representative to work at a leading retail organization in Appleton, WI. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate: $18/hour

Temporary Assignment Details:

This is a temporary position running from October through mid-January. It’s a great opportunity for those seeking seasonal work or looking to gain experience during the busy holiday retail season.

Shift:

Full-time. Standard shifts are 7am–3:30pm or 8:30am–5pm. Special scheduling needs include:

• Wednesday before Thanksgiving (11/25): Must work, and also available 8–10pm
• Black Friday weekend: Likely 8am–4:30pm
• December weekends may be required
• Mondays in December: 7am–5pm
• Must work December 26.

Why you should apply to be a Customer Care Representative:

• Competitive pay rate at $18/hour
• Opportunity to work in a professional, corporate retail environment
• Gain valuable experience in a dynamic contact center setting
• Assignment runs from mid-October to mid-January—perfect for those seeking seasonal work
• Supportive team atmosphere and opportunities to enhance your customer service skills

What’s a typical day as a Customer Care Representative? You’ll be:

• Handling inbound and outbound customer calls in a high-volume contact center
• Providing accurate information to customers and resolving their issues efficiently
• Ensuring a high level of customer satisfaction with every interaction
• Operating within a corporate retail setting, reporting to the Contact Center Supervisor

This job might be an outstanding fit if you:

• Have previous experience in customer service or call center environments (preferred, but not required)
• Are comfortable handling both inbound and outbound calls professionally
• Possess strong communication and problem-solving skills
• Are available to work the specified shifts, including special scheduling around holidays and weekends
• Are bilingual in Spanish and English (nice to have, but not required)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affinity Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.