Front Desk Representative

Kelly Services; Farmington (CT); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly Services in Farmington, CT is looking for a Customer Experience Specialist to serve as the welcoming front desk presence and primary contact for customers, visitors, and partners. This 100% onsite role runs Monday through Friday, 8:00 AM to 4:30 PM, with a pay rate of $26 per hour and weekly pay.

You’ll coordinate visits, demonstrations, and events, and collaborate with Marketing, Sales, Service, Training, and Product teams to ensure a smooth experience.

Qualifications

• 2+ years of experience in customer service or related fields.
• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Professional, welcoming demeanor and team-oriented attitude.
• Proficient with Microsoft Office.

Responsibilities

• Serve as the primary point of contact for customers, prospects, partners, and visitors.
• Manage front desk and reception area with professionalism, warmth, and attention to detail.
• Greet and direct visitors, notifying appropriate employees, and ensuring a seamless experience from arrival to departure.
• Coordinate customer visits, meetings, tours, demonstrations, and other onsite experiences.
• Maintain an organized, polished, and customer-facing environment.
• Anticipate and proactively address customer and visitor needs.
• Coordinate logistics for meetings, events, trainings, and customer visits.
• Assist with preparation and coordination of materials and resources for customer-facing activities.
• Identify opportunities to improve processes and enhance the overall customer experience.
• Collaborate with internal teams (Marketing, Sales, Service, Training, Product Management) and supporting broader Customer Experience initiatives.

Skills

Customer service

Hospitality

Office administration

Event coordination

Communication

Tools

Microsoft Office

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Experience Specialist to work at a premier manufacturing client in Farmington, CT . Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $26.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM-4:30PM (must be comfortable coming 15 min before scheduled shift)

Why you should apply to be a Customer Experience Specialist:

• Competitive pay rate at $26/hr.
• Work 100% onsite in a professional, welcoming environment.
• Gain valuable experience with a leading organization in the manufacturing industry.
• Opportunity to collaborate with multiple departments and make a visible impact.
• Be at the center of customer engagement, driving positive experiences every day.

What’s a typical day as a Customer Experience Specialist? You’ll be:

• Serving as the primary point of contact and welcoming presence for customers, prospects, partners, and visitors.
• Managing the front desk and reception area with professionalism, warmth, and attention to detail.
• Greeting and directing visitors, notifying appropriate employees, and ensuring a seamless experience from arrival to departure.
• Coordinating customer visits, meetings, tours, demonstrations, and other onsite experiences.
• Maintaining an organized, polished, and customer-facing environment.
• Anticipating and proactively addressing customer and visitor needs.
• Coordinating logistics for meetings, events, trainings, and customer visits.
• Assisting with preparation and coordination of materials and resources for customer-facing activities.
• Identifying opportunities to improve processes and enhance the overall customer experience.
• Collaborating with internal teams (Marketing, Sales, Service, Training, Product Management) and supporting broader Customer Experience initiatives.

This job might be an outstanding fit if you:

• Have 2+ years of experience in customer service, hospitality, office administration, customer experience, event coordination, or a related field.
• Possess exceptional organizational and time-management skills.
• Demonstrate strong attention to detail and a commitment to quality.
• Excel at verbal and written communication.
• Project a professional, welcoming, and confident demeanor when interacting with customers and visitors.
• Are proactive, solution-oriented, and able to think independently.
• Can manage multiple priorities in a fast-paced environment.
• Exhibit strong interpersonal skills and a genuine team-first attitude.
• Are comfortable with Microsoft Office and open to learning new technology and systems.
• Maintain professionalism and composure during unexpected situations or competing priorities.

What happens next

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.