Call Center Customer Service Representative

Kelly; Town of Florida (NY); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid holidays

Paid sick leave

Transit spending account

Job summary

Kelly is seeking a Call Center Customer Service Representative to join our team in Altamonte Springs, FL. The role is onsite with a 5-day workweek and shifts between 9am and 9pm, including at least one weekend day.

Training lasts 4–6 weeks, and the position pays $22.50 per hour with weekly pay. The position requires customer service experience, strong computer skills, and the ability to work in a quiet environment while handling multiple tasks.

Qualifications

• Must be 18 years or older.
• 12+ months customer service experience.
• Able to navigate multiple windows and software platforms.
• Operate with a quiet, distraction-free work environment.
• Willing to undergo background checks and fingerprinting.

Responsibilities

• Handle inbound calls from cardholders.
• Deliver exceptional service.
• Manage customer information accurately.
• Resolve inquiries promptly and effectively.
• Authorize sales when appropriate.
• Build strong relationships with clients and colleagues.

Skills

Customer service

Call center

Typing

Outlook

Microsoft Office

Tools

Microsoft Office

Windows

Job description

Kelly is seeking Call Center Customer Service Representative candidatesin Altamonte Springs, FL at a premier consumer financial services company!

Shift & Pay Rates

• Will work onsite. Must be flexible to work a schedule between 9am-9pm including 1 weekend day (Sat/Sun) as part of the 5-day workweek. Training is 4-6 weeks
• Pay Rate: $22.50 per hour
• Weekly Pay
• Start Date: 10/12
• Duration: 4 months with possible extension

This job might be an outstanding fit if you are able to:

• As a Customer Service Representative, you'll be on the front line, making a direct impact to our cardholders’ experience. You’ll be responsible for:
  • Handling inbound calls
  • Delivering exceptional service
  • Managing customer information
  • Resolving inquiries
  • Authorizing sales
  • Building relationships with clients, customers, and colleagues

What You’ll Need To Be Considered:

• Be at least 18 years old
• 12+ months’ customer service experience of any kind and/or military equivalent experience within the last 7 years
• Demonstrate at least an intermediate level of computer skills including the ability to:
  • Navigate and manage information across multiple windows and software platforms efficiently
  • Maintain typing proficiency while actively conversing with customers
  • Utilize Outlook or other Microsoft Office programs effectively
  • Employ search tools to quickly find necessary information
• This role will require you to work evening hours and at least 1 weekend day
• This role requires a quiet, distraction-free environment. During your scheduled work time, you must be able to refrain from tending to any personal matters, including, but not limited to, answering personal phone calls or personal emails, and caring for children or others. You must also be able to restrict any visitors or family from your work area while you are working
• Be willing to submit to a background investigation, and provide fingerprints as part of our selection process
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

Preferred Qualifications And Skills:

• 12+ months of experience in banking or financial industry
• 6+ months’ experience working in a call center environment
• A natural ability to deeply engage with customers and clients, understand their needs, and effectively share solutions, build strong rapport and skillfully handle objections or complaints
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology/processes
• Highly self-motivated with excellent organizational skills, able to manage your time and tasks effectively
• Strong decision-making and problem-solving skills

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.