Customer Service Representative

Direct Staffing Inc; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency in Atlanta is seeking a proactive Customer Service Representative to analyze problems and provide solutions to customers. You will manage inquiries through various channels while documenting outcomes accurately. The ideal candidate has a high school diploma and 1-3 years of experience in customer service. This role offers a great opportunity for professional growth within a supportive environment. Apply now to be part of a dynamic team!

Qualifications

• 1 to 3 years of experience in an automated customer service environment.
• Proficient in handling customer inquiries both in person and online.

Responsibilities

• Analyze problems and provide solutions and information.
• Operate a PC/image station to extract information.
• Maintain positive customer relations and handle requests in a timely manner.

Skills

Customer service proficiency

Problem-solving skills

Data analysis

Education

HS diploma or GED

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

MAJOR JOB DUTIES AND RESPONSIBILITIES: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals and expectations.

Qualifications

EDUCATION/EXPERIENCE: Requires a HS diploma or GED: 1 to 3 years of the company s experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

All your information is kept confidential as per EEO standards.

Why is this a greatopportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!