Customer Service Representative I

Direct Staffing Inc; Warrendale (Allegheny County); On-site; USD 14,774 - 21,042; Full time

Benefits offered by this job

Exposure to a variety of career opportunities

Access to online training courses

Group-rate insurance options

Job summary

A staffing and recruiting agency is seeking a Customer Service Representative I in Warrendale. This temp to perm role involves handling patient calls for Rx re-orders, performing data entry, and maintaining customer relationships. Candidates should have a high school diploma and at least 2 years of retail customer service experience. The position requires good communication skills and attention to detail. Compensation starts at $13.00/hour for the first shift, M-F.

Qualifications

• Retail customer service experience in a call center is a plus.
• At least 6 months of continuous employment with previous employer.
• Initial training of roughly two weeks.

Responsibilities

• Take calls from patients for Rx re-orders.
• Handle 50–60 inbound and outbound calls per day.
• Perform data entry and use software programs.

Skills

Good communication skills

Basic PC skills

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Customer Service Representative I

Kelly Services is currently seeking a Customer Service Representative I for a leader in the healthcare industry. This is a temp to perm position, with pay of $13.00/hour, for the 1st shift, M-F 9:30 a.m. – 6:00 p.m. These are entry-level, front-end CSR positions in one of our large call centers.

Job Functions

• Take calls from patients for Rx re-orders and occasionally speak with doctors/nurses, primarily handling patients.
• Handle 50–60 inbound and outbound calls per day.
• Perform data entry and use software programs.
• Maintain solid customer relationships by addressing questions and concerns quickly and professionally.
• Document all calls and evaluate each account to determine if further research is necessary.
• Provide world‑class service to customers in an accurate, efficient, and professional manner.
• Meet productivity standards set by management and identify and report trends in call drivers.
• Maintain close attention to accuracy, perform independently, following practices and procedures.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience; retail customer service experience in a call center is a plus.
• At least 6 months of continuous employment with previous employer.
• Initial training of roughly two weeks, from 9 a.m. to 5:30 p.m., including receiving and placing telephone calls.
• Good communication skills and motivation.
• Basic PC skills.
• Detail-oriented with excellent organizational skills.

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

• Exposure to a variety of career opportunities as a result of our expansive network of client companies.
• Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
• Access to more than 3,000 online training courses through our Kelly Learning Center.
• Group-rate insurance options available immediately upon hire*.