Customer Support Representative

Kelly; Wesley Chapel (FL); On-site; USD 55,104,000 - 71,635,000; Full time

Job summary

Kelly is seeking a Customer Support Representative in Wesley Chapel, FL 33544. This on-site role offers a hourly pay of $19.50, with a Monday–Friday schedule and no weekends. Shifts run 9:00am–6:00pm or 11:00am–8:00pm, with a flexible schedule.

Temp-to-hire; benefits and perks available to Kelly employees. Responsibilities include handling inquiries via phone and email, ensuring shipment accuracy, documenting actions, and providing timely customer service.

Qualifications

• Strong skills in Telephone/Email (Outlook) and client contact.
• Prefer previous customer service or call center experience.
• Ability to work independently or in a team in a fast-paced environment.
• Good computer skills including Word & Excel.
• Must be able to multi-task.
• Must have a flexible work schedule to support business needs.
• Must have good math and geography aptitude.

Responsibilities

• Follow all required safety policies and procedures.
• Monitor and manage guaranteed shipments to ensure service and invoicing accuracy.
• Document actions in notes and shipment records; escalate issues as needed.
• Determine and communicate transportation solution rates and service times quickly.
• Support external and internal customers with urgency and professionalism; respond to calls and emails promptly.
• Resolve problems and create Win-Win situations for the customer.
• Prepare and process reports and high volumes of data relating to guaranteed shipments accurately.
• Perform detailed data audits to detect defects in data accuracy and report root cause.

Skills

Phone/Email

Client contact

Call center exp

Multi-tasking

Flexible schedule

Math/geography aptitude

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking for a Customer Support Representative to work at a company in Wesley Chapel, FL 33544. NOT REMOTE.

Pay and Working Hours

• Pay Rate: $19.50
• Schedule: Monday – Friday / No weekends
• Shift: 9:00am to 6:00pm and 11:00am -8:00pm | Must have a flexible schedule
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
• Temp to Hire

Essential Duties and Responsibilities

• Follow all required safety policies and procedures.
• Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy.
• Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
• Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner.
• Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner.
• Resolves problems and creates Win-Win situations for the customer
• Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely.
• Performs detailed audits of data and documents to detect defects relating to data accuracy.
• Documents and corrects the defects and communicates root cause as required.

Qualifications / Requirements

• High School Diploma GED or any combination of education and experience which would provide an equivalent background.
• Strong skills in Telephone/Email (Microsoft Outlook) and strong Client contact.
• Prefer previous experience with customer service or sales in a call center environment Preferred
• Ability to work independently or in a team setting, in a fast-paced environment
• Good computer skills, including Microsoft Word & Excel
• Must be able to multi-task Required
• Must be flexible with work schedule to support business needs Required
• Must have a good math and geography aptitude Required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.