Medicaid Support Representative

Kelly Services; Avon (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Legal plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services is seeking a Customer Service Representative in Avon, CT to support Medicare members, providers, pharmacies, and insurance carriers. This full-time position offers a stable schedule with weekly pay and training focused on compliance and quality service.

You will handle claims and prescription inquiries by phone and email, clearly explain benefits, and document interactions while collaborating with internal teams to resolve complex cases.

Qualifications

• Experience in customer service, healthcare or insurance environment.
• Strong verbal and written communication skills.
• Ability to document interactions accurately and thoroughly.

Responsibilities

• Serve as the primary contact for Medicare members, providers, pharmacies, and insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Explain benefits clearly and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Collaborate with internal teams to research and resolve complex cases.
• Follow up to ensure issues are fully resolved.

Skills

Customer service

Healthcare insurance knowledge

Communication skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job searching is a lot better with someone in your corner. Kelly® Professional & Industrial is seeking a Customer Service Representative to work at a leading organization in Avon, CT . Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

Salary/Pay Rate/Compensation: $19.00/hour | Weekly Pay

Shifts: Monday-Friday | 10:00AM - 6:00PM & 11:00AM - 7:00PM | Full-Time

Why you should apply to be a Customer Service Representative:

• Competitive pay rate with temp-to-hire opportunity
• Join a compassionate team dedicated to supporting Medicare participants
• Safe, professional work environment with compliance-focused training
• Gain valuable experience in the healthcare and insurance industry

What’s a typical day as a Customer Service Representative? You’ll be:

• Serving as the primary point of contact for Medicare members, providers, pharmacies, and insurance carriers
• Assisting with claim and prescription-related issues via phone and email
• Clearly explaining benefits and resolving inquiries with patience and care
• Ensuring timely and accurate documentation of all member interactions
• Collaborating with internal teams to research and resolve complex cases
• Following up consistently to ensure issues are fully resolved
• Maintaining compliance with industry regulations and completing all required training

This job might be an outstanding fit if you:

• Have previous customer service experience, ideally in a healthcare or insurance environment (must have)
• Possess knowledge of Medicare, Medicare Part D, and general insurance terminology (preferred)
• Demonstrate excellent verbal and written communication skills
• Show strong problem-solving and organizational abilities
• Can multi-task, stay focused, and pay close attention to detail
• Are proficient in Microsoft Outlook, Word, and Excel
• Are comfortable navigating internal databases and web-based platforms
• Exhibit patience, empathy, and professionalism

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.