Customer Support Representative I

Kelly; Albany (OR); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Hiring bonus

Benefits package

Job summary

Kelly is seeking a Carrier Customer Service Representative in Albany, Oregon, to assist customers with questions, registrations, products, services, and contract-related issues. The role requires clear communication and the ability to navigate computer systems using established screens and scripts.

The position is onsite only, Monday–Friday, 6:00 a.m.–6:00 p.m. PT, with a training schedule and a $500 hiring bonus paid in two installments.

Qualifications

• High school diploma or GED.
• 0–2 years of general office, customer service, or related experience.
• Experience using computer equipment and navigating computer systems.
• Strong verbal and written communication skills.
• Active listening skills.
• Ability to work onsite in Albany, Oregon.
• Availability to work any assigned shift within the Monday-Friday, 6:00 a.m.–6:00 p.m. PT operating window.
• Ability to participate in camera-on interviews.

Responsibilities

• Assess customer needs and provide appropriate assistance.
• Respond to customer questions and resolve routine issues.
• Follow standard screens, scripts, and procedures.
• Explain company products and services.
• Suggest alternative products or services when appropriate.
• Complete customer registrations and related updates.
• Research contract issues for supporting departments, including Claims and Service Recruitment.
• Navigate and update computer systems accurately.
• Escalate complex or non-routine issues to higher-level support when needed.
• Gather information systematically before making decisions.
• Meet established deadlines, service requirements, and performance expectations.
• Support team members in achieving common goals.

Skills

Verbal communication

Written communication

Active listening

Computer navigation

Education

High school diploma or GED

Job description

Carrier Customer Service Representative

Location:

Albany, OR

Work Arrangement:

Onsite only

Pay Rate:

$17.84 per hour

Employment Type:

Temporary-to-permanent, based on attendance and performance

Position Overview

We are seeking a customer-focused Carrier Customer Service Representative to assist customers with questions, registrations, products, services, and contract-related issues. This role handles a variety of customer contacts, including some non-routine inquiries, and resolves issues using established procedures, screens, and scripts.

The ideal candidate communicates clearly, listens actively, navigates computer systems confidently, and knows when to elevate more complex issues for additional guidance.

Schedule

• Monday through Friday
• All shifts scheduled between 6:00 a.m. and 6:00 p.m. Pacific Time
• Candidates must be available to work a schedule within these operating hours.
• No schedule restrictions will be accepted.
• Weekend and closing shifts are no longer required.
• Training schedule: Monday-Friday, 8:00 a.m.–5:00 p.m. PT (11:00 a.m.–8:00 p.m. ET)

Hiring Bonus

Eligible onsite employees may receive a $500 hiring bonus, paid in two installments:

• $250 after 90 days of employment
• $250 after 6 months of employment

Employees must be actively employed at the time of each payout to receive the applicable installment.

Key Responsibilities

• Assess customer needs and provide appropriate assistance.
• Respond to customer questions and resolve routine issues.
• Follow standard screens, scripts, and procedures.
• Explain company products and services.
• Suggest alternative products or services when appropriate.
• Complete customer registrations and related updates.
• Research contract issues for supporting departments, including Claims and Service Recruitment.
• Navigate and update computer systems accurately.
• Escalate complex or non-routine issues to higher-level support when needed.
• Gather information systematically before making decisions.
• Meet established deadlines, service requirements, and performance expectations.
• Support team members in achieving common goals.

Required Qualifications

• High school diploma or GED.
• 0–2 years of general office, customer service, or related experience.
• Experience using computer equipment and navigating computer systems.
• Strong verbal and written communication skills.
• Active listening skills.
• Ability to work onsite in Albany, Oregon.
• Availability to work any assigned shift within the Monday-Friday, 6:00 a.m.–6:00 p.m. PT operating window.
• Ability to participate in camera-on interviews.

Preferred Competencies

• Makes informed decisions by gathering and evaluating relevant information.
• Treats customers and coworkers with respect.
• Works effectively with individuals who have different personalities and work styles.
• Demonstrates curiosity and a willingness to learn.
• Asks questions and seeks additional information when needed.
• Consistently meets deadlines and job requirements.
• Collaborates effectively with others.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Education?

Looking for meaningful work that enriches the lives of students? At Kelly Education, we connect passionate people with great jobs in schools all across the country. Whether you’re looking to work a few days a week or every day, want to work in a teaching or non‑teaching role-we’ll connect you with flexible work you can feel good about. Even if you’re new to the education field, our thorough training and orientation will prepare you to be successful.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.