Customer Service Representative

Remote Jobs; McAllen (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client, delivering excellent customer service with professionalism.

Responsibilities include handling calls, submitting detailed government reports, and interviewing callers with sound judgment beyond scripts. Requires multitasking across systems, data entry, and researching information as needed.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Excellent written and verbal communication.
• Ability to multitask and input data simultaneously.
• Proficient in Microsoft 365, especially Word.
• Experience with telephony systems and CRMs.
• Ability to pass a government security background check.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate government system reports.
• Interview callers with critical thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Record details according to procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Communication skills

MS 365 proficiency

CRM systems

Telephony systems

Data sensitivity

Background check capability

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.