Customer Service Representative

TechOp Solutions International; Del Rio (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

TechOp Solutions seeks experienced Call Center Representatives to support a government client, delivering professional customer service and accurate data handling.

Responsibilities include handling calls, documenting reports in government systems, and maintaining confidentiality while using MS 365 tools and CRMs. The ideal candidate has 3+ years in a call center, a high school diploma, and the ability to work independently with minimal supervision.

Qualifications

• 3+ years of experience in a call center.
• High school diploma or equivalent required.
• Proficiency with Microsoft 365 and MS Word for drafting, editing, and finalizing reports.
• Ability to pass a government security background check.
• Strong written and verbal communication skills.
• Ability to work independently and manage tasks with minimal supervision.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical thinking beyond scripts and decision trees.
• Navigate multiple systems and applications while documenting information.
• Record all details accurately per procedures.
• Conduct database and open-source research.
• Route and escalate calls as needed.
• Other duties as assigned.

Skills

Customer service

Multitasking

Written and verbal communication

Independent work

Education

High school diploma

Tools

CRM systems

Microsoft Word

Microsoft 365

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.