Customer Service Representative

TechOp Solutions International, Inc.; Eagle Pass (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking experienced Call Center Representatives to support a government client with excellent customer service and professionalism.

The role involves handling calls, documenting information, and producing detailed reports in government systems. Candidates must have 3+ years in a call center, a high school diploma or equivalent, and the ability to pass a federal background check.

Qualifications

• Requires high school diploma or equivalent.
• Ability to multitask while documenting data accurately.
• Strong written and verbal communication skills.
• Proficiency with Microsoft 365 and Word for drafting and reporting.
• Experience with CRM and telephony systems.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties as assigned.

Skills

Multitasking

Communication

Independent work

Decision making

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

MS Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.