Customer Service Representative

TechOp Solutions International; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions International in Tampa, FL is seeking experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain a high level of professionalism. You will answer and track incoming calls, prepare reports in government systems, and document information across multiple platforms with accuracy and discretion.

Proficiency with Microsoft 365, Word, and CRM systems is expected, along with the ability to multitask, manage sensitive

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Work independently with minimal supervision.
• Proficiency with Microsoft 365 and Word; drafting and reporting.
• Experience with CRMs and telephony systems.
• Ability to handle sensitive information.
• Pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record all details per procedures.
• Conduct database and open-source research.
• Route and elevate calls as appropriate.
• Other duties as assigned.

Skills

Call center experience

Multitasking

Written & verbal communication

Independent work

Data/documentation

Research

Critical thinking

Security awareness

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.