Customer Service Representative

Remote Jobs; Del Rio (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support a government client, deliver outstanding customer service, and maintain a high level of professionalism in every call.

Ideal candidates have 3+ years in a call center, a high school diploma, strong written and verbal communication, the ability to multitask while inputting data, and proficiency with Microsoft 365 and CRM systems. A government background check is required.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Ability to work independently and manage responsibilities with minimal supervision.
• Proficiency in Microsoft 365, especially Word, including drafting and formatting reports.
• Experience with telephony systems and customer relationship management (CRM) tools.
• Experience handling sensitive information and passing a government security background check.

Responsibilities

• Answer and track incoming calls and maintain accurate documentation.
• Prepare and submit detailed reports in government systems.
• Interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems while documenting information.
• Conduct database and open-source research.
• Route calls appropriately and assist customers as needed.
• Perform other duties as assigned.

Skills

Call center experience

Multitasking

Strong communication

Independent work

Microsoft 365 proficiency

CRMs experience

Data entry

Security/background check clearance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

Telephony systems

CRMs

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.