Customer Service Representative

Remote Jobs; Laredo (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client, delivering professional customer service and accurate data handling in a fast-paced environment. Responsibilities include handling inbound calls, preparing reports in government systems, documenting interactions, and maintaining sensitive information with discretion.

The role emphasizes critical thinking beyond scripts and escalation when needed.

Qualifications

• 3+ years experience in a call center.
• High school diploma or equivalent is required.
• Proven ability to multitask while inputting data and communicating.
• Strong written and verbal communication skills.
• Work independently and make informed decisions with minimal supervision.
• Proficiency in Microsoft 365, especially Word, for drafting and finalizing reports.
• Proficiency with telephony systems, CRMs and Microsoft Office Suite.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Strong communication

Microsoft Word

Microsoft 365

CRM systems

Telephony systems

Data entry

Independent worker

Education

High school diploma

Tools

Microsoft Office Suite

CRM software

Telephony systems

MS Office

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.