Customer Service Representative

TechOp Solutions International; McAllen (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

TechOp Solutions International is seeking experienced Call Center Representatives to support a government client, delivering professional customer service and accurate data handling.

Responsibilities include answering calls, preparing reports in government systems, interviewing callers, navigating multiple systems, and maintaining records. Candidates should have 3+ years in call center, a high school diploma, and the ability to pass a security background check.

Qualifications

• Minimum 3 years in a call center environment.
• Excellent written and verbal communication.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers with critical-thinking and sound judgment beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned

Skills

Call center experience

Communication skills

Microsoft Word

Microsoft Office Suite

CRM proficiency

Telephony systems

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM software

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.