Customer Service Representative

TechOp Solutions International; Laredo, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

TechOp Solutions seeks experienced Call Center Representatives to support a government client with professional customer service. The role requires handling calls, preparing detailed government reports, and maintaining accurate records across multiple systems.

Ideal candidates have 3+ years in a call center, strong written and verbal communication, and the ability to multitask while inputting data. Proficiency in Microsoft 365 and CRMs is preferred, with a background check required.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent.
• Ability to multitask while inputting data.
• Strong written and verbal communication.
• Proficiency with Microsoft 365 and Word for reports.
• Experience with telephony systems and CRM software.
• Ability to pass government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems and document information precisely.
• Record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Perform other duties as assigned.

Skills

Call center experience

Multitasking

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRMs

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• High school diploma or equivalent is required

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information
• Ability to pass a government security background check

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.