Customer Service Representative

Remote Jobs; Eagle Pass (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives to support our government client with professional customer service and high standards of integrity. Responsibilities include answering calls, navigating multiple systems, preparing reports, and researching information to resolve inquiries while maintaining compliance and confidentiality.

The ideal candidate has 3+ years in a call center, can multitask, and communicates clearly while handling sensitive information and passing a government

Qualifications

• 3+ years of call center experience
• High school diploma or equivalent
• Able to multitask while inputting data
• Strong written and verbal communication
• Work independently with minimal supervision
• Proficient in Microsoft 365, Word, drafting and editing reports
• Proficient with telephony systems, CRMs, and Office
• Experience handling sensitive information
• Ability to pass government security background check

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate reports in government systems
• Interview callers using critical-thinking beyond scripts
• Navigate multiple systems and document information accurately
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Skills

Call center experience

Multitasking

Strong communication

Data entry

Independent worker

Microsoft 365 proficiency

Telephony systems

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Office Suite

CRM software

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.