Customer Service Representative

Remote Jobs; Tallahassee (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

TechOp Solutions in Tallahassee, FL is seeking experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain professionalism in a fast-paced environment.

The role requires 3+ years in a call center, strong communication, multitasking, proficiency with Microsoft 365 and CRMs, and the ability to pass a government background check. The position is full-time and on-site.

Qualifications

• 3+ years of call center experience.
• High school diploma or equivalent required.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Experience with Microsoft 365 and Microsoft Word for drafting reports.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers and apply critical-thinking beyond scripts.
• Navigate multiple systems while documenting information.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Multitasking ability

Strong communication skills

Microsoft 365 proficiency

CRMs & telephony systems

Security background check clearance

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft 365

CRM software

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.