Customer Service Representative

Talentify; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, delivering professional customer service in a fast-paced environment. The role requires multitasking, strong written and verbal communication, and the ability to work independently while handling sensitive information and passing a government background check.

You will answer and track calls, document details in government systems, prepare reports, and navigate multiple applications to ensure

Qualifications

• High school diploma or equivalent required
• Strong written and verbal communication skills
• Proven ability to multitask while inputting data
• Work independently with minimal supervision
• Proficiency with Microsoft 365 and Word
• Familiarity with telephony systems and CRMs
• Experience handling sensitive information
• Ability to pass a government background check

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers using critical thinking beyond scripts
• Navigate multiple systems and document information per procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties as assigned

Skills

Multitasking

Communication skills

Independent work

Sound judgment

Data sensitivity

Education

High school diploma

Tools

Microsoft 365

Microsoft Word

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining informationAccurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.