Customer Service Representative

Motion; Lynchburg (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative in Lynchburg, VA to accurately fulfill customer orders and manage incoming calls. This on-site role supports sales and operations with attention to detail and reliability.

Responsibilities include responding to inquiries, providing quotes, entering orders by phone, fax, email or in person; negotiating pricing within set parameters; maintaining inventory levels, coordinating shipping, expediting backorders and handling returns.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and basic internet research ability.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build customer relationships to drive repeat business and support process improvements.
• Maintain inventory levels and determine cost-effective shipping methods.
• Expedite backorders and handle customer returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Computer skills

Education

High school diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Lynchburg, VA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000021732**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.