Customer Service Representative

Motion; Winchester (VA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Winchester, VA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inbound calls. The role requires reliable performance, strong communication, and basic computer skills to quote, enter orders, and support walk-in sales.

You will collaborate with Account Representatives, manage inventory considerations, arrange cost-effective shipping, and assist with backorders and returns.

Qualifications

• High school diploma or GED required; 0–3 years related experience or equivalent
• Reliability, organization and attention to detail required
• Strong communication skills (written and verbal)
• Ability to multi-task and manage time effectively
• Moderate computer skills; ability to use email, business systems and online product searches

Responsibilities

• Fulfill customer orders accurately and manage incoming calls
• Provide quotes and enter orders via telephone, fax, email or walk-in
• Negotiate pricing within parameters to protect gross profit
• Build relationships to drive repeat business and assist process improvements
• Source products from branch, distribution center, or supplier inventories
• Determine cost-effective shipping methods and coordinate with account reps
• Expedite backorders and process customer returns as needed
• Support other duties as assigned

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: USA MOT Winchester Rd VA03: Full time: Posted Today: R26\\_0000028887**SUMMARY**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **LICENSES & CERTIFICATIONS**Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**COMPANY INFORMATION**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.