Sr Customer Service Representative

Motion; Newark (CA); On-site; USD 38,972 - 50,723; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion is seeking a Senior Customer Service Representative for their Newark, CA location. This role involves responding to customer inquiries, placing orders, and guiding less experienced reps. A strong candidate will have excellent communication and negotiation skills, with a high school diploma or GED and 5+ years of experience.

The position offers competitive pay ranging from $28.29 to $36.82 per hour and includes a comprehensive benefits package.

Qualifications

• 5+ years of related experience or equivalent combination.
• Ability to multi-task and manage time effectively.
• Reliability and attention to detail required.

Responsibilities

• Respond to customer inquiries and place orders.
• Build and maintain customer relationships.
• Provide coaching to less experienced Representatives.
• Handle complex customer inquiries regarding products.

Skills

Excellent communication skills

Excellent negotiation skills

Strong product knowledge

Time management skills

Reliability

Attention to detail

Education

High school diploma or GED

Tools

Computer skills

Job description

## Sr Customer Service RepresentativeApplyremote type: On-Sitelocations: Newark, CA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000019218**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.**COMPENSATION: $28.29 - $36.82/Hour****JOB DUTIES*** Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.* Responds to complex customer inquires regarding products, provides quotes, and handles order entry.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED* Five (5) or more years of related experience or an equivalent combination.* **KNOWLEDGE, SKILLS, ABILITIES*** Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.* Reliability, organization, and attention to detail required.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:*** None required.**SUPERVISORY RESPONSIBILITY:****BUDGET RESPONSIBILITY:*** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.