Customer Service Representative

Motion; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Phoenix, AZ. You will respond to customer inquiries, provide quotes, and enter orders, while maintaining strong relationships to drive repeat business.

Ideal candidates have 3–5 years of related experience, excellent communication, and solid computer skills. The role emphasizes accuracy, multitasking, and effective negotiation to support profitability.

Qualifications

• High school diploma or GED required.
• 3–5 years related experience preferred.
• Excellent communication and negotiation skills essential.
• Ability to learn product lines and pricing quickly.
• Strong attention to detail and organizational abilities.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, or in person and tracks status.
• Negotiates price within parameters to help maximize profitability.
• Builds customer relationships to drive repeat business and service quality.
• Manages inventory and ensures timely delivery and accurate orders.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Phoenix, AZ, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000022291**SUMMARY:** Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).**JOB DUTIES :*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.