Customer Service Representative

Motion; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plans

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to join our Dallas, TX team. You will respond to customer inquiries, provide quotes, and enter orders across multiple channels, including phone, fax, email, and in-person visits.

Responsibilities include negotiating pricing within parameters, coordinating shipping methods, and maintaining inventory readiness while delivering excellent customer service. Prior experience and strong communication are valued.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written and verbal.
• Ability to multi-task and manage time effectively.
• Moderate computer skills, email, and basic business systems usage.
• Product knowledge is preferred.
• Moderate computer skills and information processing.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or walk‑in.
• Negotiate sale and purchase price within parameters to influence gross profit.
• Build customer relationships to drive repeat business and process improvements.
• Determine cost effective shipping methods and coordinate inventory readiness.
• Expedite backorders and handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multitasking

Computer skills

Product knowledge

Product knowledge

Customer service

Education

High school diploma or GED

Tools

Business systems

CRM software

Job description

## Customer Service RepresentativeApply: On-Site: Dallas, TX, USA: Full time: Posted Today: R26\\_0000032908**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.