Customer Service Representative

Motion; Orlando (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation days

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative on-site in Orlando, FL to accurately fulfill customer orders and manage calls. The role requires handling order entry, quotes, and maintaining inventory levels to meet customer needs.

The position emphasizes reliability, strong communication, and multi-tasking abilities, with opportunities to improve processes and drive repeat business while coordinating with account reps to ensure satisfaction.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience.
• Strong communication skills, both written and verbal.
• Ability to use business systems and search capabilities to locate products on the internet.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders via telephone, fax, email, or walk-in (counter sales).
• Negotiate sale and purchase price within parameters to influence Motion Industries' gross profit.
• Build customer relationships to drive repeat business and improve processes.
• Place orders and ensure appropriate inventory levels are maintained.
• Determine most cost-effective shipping method for orders.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and assist with returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApply: On-Site: Orlando, FL, USA: Full time: Posted Today: R26\\_0000032553**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.