Customer Service Representative

Motion; Houma (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Houma, LA to accurately fulfill customer orders and handle calls under supervision. You will place orders by phone, fax, email, or walk-in, provide quotes, and assist with inventory coordination to maintain stock levels.

Strong communication, multi-tasking, and basic computer skills are essential as you work with Account Representatives to ensure customer satisfaction and efficient order processing.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong communication and multi-tasking abilities.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Places customer orders via phone, fax, email, or walk-in.
• Negotiates sale and purchase prices within parameters to impact gross profit.
• Maintains inventory levels and sources products as needed.
• Works with Account Representatives to ensure customer satisfaction.
• Expedites backorders and processes returns when required.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High School Diploma or GED

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Houma, LA, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000026779**SUMMARY:**Under close supervision, the Customer Service Representative is responsible foraccurately fulfilling customer orders and managing incoming customer calls.**JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned.**EDUCATION & EXPERIENCE:**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Product knowledge is preferred.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.