Customer Service Representative

Motion; Longview (WA); Hybrid; USD 25,000 - 31,000; Full time

Benefits offered by this job

Benefits package

Job summary

Motion Industries in Longview, WA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inquiries on-site. You will quote products, enter orders, and coordinate with Account Representatives to ensure customer satisfaction.

Under close supervision, responsibilities include maintaining inventory, selecting cost-effective shipping methods, and supporting process improvements while contributing to profitable operations.

Qualifications

• High school diploma or GED required or equivalent.
• Zero to three years of related experience or equivalent combination.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Place customer orders via telephone, fax, email, or walk-in.
• Sourcing products and ensuring inventory availability.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns as needed.
• Support pricing negotiations to protect gross profit.

Skills

Reliability

Organization

Communication

Multi-tasking

Time management

IT Skills

Education

High school diploma or GED

Tools

Email

CRM systems

Internet search

Job description

## Customer Service RepresentativeApply: On-Site: Longview, WA, USA: Full time: Posted Yesterday: R26\\_0000018848**SUMMARY:** Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.**COMPENSATION: $18.09 - $22.63/Hour****JOB DUTIES:** • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned.**EDUCATION & EXPERIENCE:** Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES:** • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred.**COMPANY INFORMATION:** Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.