Customer Service Representative

Vernovis; Highland Hills (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

401(k)

Job summary

Vernovis is seeking a Customer Service Representative to support our clients' back office, including payroll and billing processes. This onsite role in Highland Hills, OH focuses on data entry, timely responses to inquiries, and accurate payroll/billing maintenance.

You will assist with new customer setup, data integrity across databases, and processing credits/rebills while helping clients improve reporting accuracy and timeliness.

Qualifications

• Experience in payroll processing is preferred but not required.
• Strong organizational and time management skills.
• Excellent oral and written communication and interpersonal skills.
• Proficient in MS Office and basic office equipment.
• Understanding basic accounting principles including payroll, payroll taxes, AP/AR.
• Detail oriented with data in multiple databases.
• Ability to work under pressure and be customer-focused.

Responsibilities

• Verify data entered to process client payroll and billing timely.
• Provide timely, professional responses to customer inquiries.
• Set up new customers and enter data.
• Maintain client payroll and billing databases accurately.
• Update customer folders with current week's payroll and billing instructions.
• Process credits and rebills.
• Assist clients with reporting payroll and billing information.
• Provide training on payroll and billing software usage.
• Transmit accounting and payments reports (wires, ACH, AR credits/debits).
• Notify management promptly of any problems.

Skills

Payroll processing

Organizational skills

Communication skills

Interpersonal skills

Data literacy

Attention to detail

Customer focus

Tools

MS Office

Job description

Job Title: Customer Service Representative

Location: Highland Hills, OH (Onsite)

Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.

Come join us: Vernovis is looking for a Customer Service Representative who will support our clients back office which includes, but is not limited to, payroll and billing processes.

What You'll Do:

• Verifies data has been entered in order to process client payroll and billing timely and accurately.
• Timely and professional response to customer enquiries.
• New customer setup and data entry.
• Accurate maintenance of all customer databases. This includes client payroll data and billing data.
• Updates customer folders with changes to reflect current week’s payroll and billing instructions.
• Processes credits/rebills.
• Assist clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
• Provides repeat training or answers lower-level technical questions regarding software usage of payroll and billing platform.
• Timely transmission of accounting and payments reports such as wires, ACH, and AR credits/debits.
• Promptly notify management of problem areas.

What You’ll Have:

• Previous experience in payroll processing preferred but not required.
• Excellent organizational and time management skills.
• Excellent oral, written communication skills, and interpersonal skills.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Understanding basic accounting principles including payroll, payroll taxes, AP, AR, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must be detail oriented, customer focused, proactive, and able to work under pressure.

The Vernovis Difference:

Vernovis offers Health, Dental, Vision, Voluntary Short & Long-Term Disability, Voluntary Life Insurance, and 401(k).

Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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