Customer Service Representative

CFJ Manufacturing; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

CFJ Manufacturing is seeking a Customer Service Representative to join a fast-paced team in Fort Worth, Texas. The role combines receptionist duties with frontline customer service, handling calls, emails, and order-related inquiries.

Ideal candidates bring at least one year of customer service experience, proficiency in Excel and Outlook, and a collaborative mindset to support sales and program management. The position emphasizes accuracy and timely responses in a busy environment.

Qualifications

• High school diploma required.
• 1 year of customer service experience required.

Responsibilities

• Answer inbound calls from clients, employees, vendors, and internal teams.
• Manage email responses for multiple client inquiries.
• Make outbound calls to provide status updates.
• Assist salespeople and Program Managers with callbacks and order processing.
• Provide system notes detailing client calls for PM visibility.
• Communicate professionally by phone, email or in person.
• Demonstrate accuracy and timeliness in all tasks.
• Process incoming and outgoing office mail.

Skills

Excel

Outlook

Teamwork

Attention to detail

Education

High school diploma

Job description

Searching for an individual to join our team as Customer Service Representative in a fast-paced environment. This position serves as the company receptionist answering all inbound calls and all program related customer service calls.

Job Responsibilities include:

• Answering inbound telephone calls from clients, employees of clients, vendors and internal team members.
• Managing email responses for multiple client’s customer service inquiries.
• Making outbound telephone calls to clients providing status updates.
• Responsibilities include assistance to salespersons and Program Managers with customer callbacks, processing/tracking/researching orders.
• Provide system notes detailing client calls for Program Management visibility.
• Professionally communicate promptly with customers by telephone, email or in person.
• Demonstrating accuracy and thoroughness in all work, and providing in a timely manner.
• Process all incoming and outgoing office mail

Must be or have the:

• Proficient in Excel and Outlook
• Ability to work will in a team environment
• Ability to balance speed and accuracy

Must have high school diploma and 1 year experience in customer service