Customer Service Representative

Closet Factory; Fenton (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Closet Factory in Fenton, Missouri, is seeking a dedicated Customer Service Representative to join our energetic team. The role involves managing client requests, answering phones, and scheduling appointments while maintaining a customer database.

The ideal candidate should be creative, disciplined, and possess strong organizational and communication skills. This position is perfect for individuals looking for a dynamic work environment without boredom. Join us to help improve our customer service performance!

Qualifications

• Ability to handle multiple items simultaneously in a courteous manner.
• Strong written and oral communication skills are essential.
• Good organization skills with the ability to prioritize tasks.

Responsibilities

• Answering heavy phones and managing client requests.
• Scheduling appointments and coordinating with field employees.
• Maintaining customer database and resolving client problems.

Skills

Customer service skills

Multi-tasking

Organization skills

Communication skills

Computer experience (Word and Excel)

Job description

We are searching for another member to add to our close-knit team of individuals in Customer Service. We are a hard working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.

Our office is fast-paced where no two days are the same. There is a high level of activity so boredom is not an option. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. All clients need to be handled with care so we are looking for those individuals with great customer service skills.

Responsibilities

• Answering heavy phones
• Working with clients and handling every phase of their jobs
• Scheduling appointments
• Working with employees in the field
• Responsible for problem resolution for clients
• Maintaining customer database and input of information into computer
• Good organization skills and be able to multi-task
• Computer experience including Word and Excel
• Strong and precise follow through
• Written and oral communication skills are essential
• Ability to prioritize work assignments, critical tasks and routine work

Our work environment is casual, energetic and fun.

Hours

Monday - Friday 9:00 to 5:30 pm. 40 hours total over 5 days each week.