Customer Service Representative

EnergiPersonnel; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

EnergiPersonnel in Midland, TX is seeking a customer service-oriented professional to manage inbound and outbound calls, identify customer needs, and provide clear information while building strong relationships.

You will handle follow-ups on requests or complaints, maintain accurate records, perform data entry and routine office tasks, and support supervisors and colleagues with reliable administrative support. Strong communication and basic MS Office skills are required.

Qualifications

• Two years of relevant customer service experience.
• Strong written and oral communication abilities.
• MS Word, Excel, and Access knowledge a plus.

Responsibilities

• Manage inbound and outbound customer calls, identify needs and build relationships.
• Follow up on requests or complaints; maintain accurate records through filing and data entry.
• Operate office equipment and perform general clerical tasks as required.

Skills

Communication skills

General office procedures

Tools

MS Word

MS Excel

MS Access

Job description

Full Job DescriptionManage inbound and outbound customer calls in a timely manner, identify customers' needs and wants, give clarifying information, and continue to build strong relationships with customers. Follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking; operates office machines (e.g. PC, copier, calculator). Classifies, indexes, files, or distributes forms, correspondence, and payments; researches, pulls, and routes files as appropriate. Receives visitors and telephone calls; Performs data entry, retrieval and other processes as requested or required. Computes figures and/or mathematical calculations or analyses as requested or required. Proofreads materials and verifies documents, and invoices. May type correspondence, invoices, lists and notate customer accounts. Perform other tasks as assigned or required.

KNOWLEDGE, SKILLS & ABILITIES

Considerable knowledge of general office procedures, including filing and receptionist duties, business English, spelling, mathematics, looking up information and retrieval of information. Strong ability to communicate effectively both orally and in writing; and to establish and maintain effective working relationship with supervisors, associates, outside agencies and the general public. Working knowledge of MS Word, Excel, and Access is a plus.

EDUCATION / EXPERIENCE REQUIREMENTS

Two (2) years of relevant customer service experience.