Customer Service Representative

Artemis Lab; Seattle (WA); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Artemis Lab is seeking a Customer Service Representative in Seattle to handle inquiries via phone, email, and live chat, providing accurate information and solutions. You will process orders, assist with product selection, and keep up-to-date on promotions while collaborating with sales, marketing, and logistics teams.

The role emphasizes empathy, active listening, and strong English communication, with flexibility to work across channels and contribute to a growing customer support knowledge

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written English communication.
• Ability to handle multiple channels and prioritize tasks.

Responsibilities

• Respond promptly and professionally to customer inquiries, providing accurate and helpful information about our products and services.
• Address and resolve customer complaints or issues effectively and in a timely manner, demonstrating empathy and understanding.
• Process customer orders, ensuring accuracy and efficiency in order entry, payment processing, and shipment coordination.
• Assist customers with product selection, providing detailed information about features, benefits, and pricing.
• Maintain comprehensive knowledge of our product line and stay updated on new releases and promotions.
• Collaborate with internal teams, including sales, marketing, and logistics, to ensure seamless customer experiences and resolve any customer-related concerns.
• Document customer interactions and maintain accurate records of inquiries, comments, and actions taken to build a comprehensive customer service knowledge base.
• Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Detail-oriented

Teamwork

Tools

CRM software

ERP system

Job description

The Customer Service Representative will play a vital role in providing exceptional customer service and support to our valued clients. As the main point of contact, you will handle a wide range of incoming customer inquiries through various channels, including phone, email, and live chat.

Responsibilities:

• Respond promptly and professionally to customer inquiries, providing accurate and helpful information about our products and services.
• Address and resolve customer complaints or issues effectively and in a timely manner, demonstrating empathy and understanding.
• Process customer orders, ensuring accuracy and efficiency in order entry, payment processing, and shipment coordination.
• Assist customers with product selection, providing detailed information about features, benefits, and pricing.
• Maintain comprehensive knowledge of our product line and stay updated on new releases and promotions.
• Collaborate with internal teams, including sales, marketing, and logistics, to ensure seamless customer experiences and resolve any customer-related concerns.
• Document customer interactions and maintain accurate records of inquiries, comments, and actions taken to build a comprehensive customer service knowledge base.
• Identify opportunities for process improvements and contribute to enhancing overall customer satisfaction.

Requirements:

• Previous experience in customer service or a related field is preferred.
• Excellent communication skills, both written and verbal, with a strong command of the English language.
• Active listening skills and the ability to empathize with customers to understand their needs and provide appropriate solutions.
• Strong problem-solving and decision-making abilities, with the capacity to think quickly and handle difficult situations diplomatically.
• Proficiency in using customer service software, databases, and other tools to manage and track customer interactions.
• Attention to detail and accuracy in data entry and order processing.
• Ability to work well in a team-oriented environment, collaborating with colleagues to achieve shared goals.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.