Customer Service Representative

Cfj Manufacturing Lp; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Cfj Manufacturing Lp in Fort Worth is seeking a Customer Service Representative to join a fast-paced team, serving as the receptionist and handling program-related inquiries.

Key responsibilities include answering calls, managing emails, outbound updates, and supporting sales and managers with callbacks and order processing. Proficiency in Excel and Outlook is required, along with teamwork and accuracy in daily tasks.

Qualifications

• High school diploma and 1 year of customer service experience.
• Proficiency in Excel and Outlook for daily task management.
• Strong phone etiquette and ability to handle multiple inquiries.

Responsibilities

• Answer inbound calls from clients, employees, vendors, and internal team members.
• Manage email responses for multiple client’s customer service inquiries.
• Make outbound telephone calls to clients providing status updates.
• Assist salespersons and Program Managers with customer callbacks, processing/tracking/researching orders.
• Provide system notes detailing client calls for Program Management visibility.
• Communicate promptly with customers by telephone, email or in person.
• Demonstrate accuracy and thoroughness in all work, and provide in a timely manner.
• Process all incoming and outgoing office mail.

Skills

Customer service

Team player

Attention to detail

Education

High school diploma

Tools

Excel

Outlook

Job description

Searching for an individual to join our team as Customer Service Representative in a fast-paced environment. This position serves as the company receptionist answering all inbound calls and all program related customer service calls.

Job Responsibilities include:

• Answering inbound telephone calls from clients, employees of clients, vendors and internal team members.
• Managing email responses for multiple client’s customer service inquiries.
• Making outbound telephone calls to clients providing status updates.
• Responsibilities include assistance to salespersons and Program Managers with customer callbacks, processing/tracking/researching orders.
• Provide system notes detailing client calls for Program Management visibility.
• Professionally communicate promptly with customers by telephone, email or in person.
• Demonstrating accuracy and thoroughness in all work, and providing in a timely manner.
• Process all incoming and outgoing office mail

Must be or have the:

• Proficient in Excel and Outlook
• Ability to work will in a team environment
• Ability to balance speed and accuracy

Must have high school diploma and 1 year experience in customer service