Customer Service Representative

Stein's Bakery; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Employee discounts

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Stein's Bakery is seeking a Customer Service Representative to join our team. You will identify customer needs, process requests, escalate complaints, and provide solutions to ensure a great service experience. The ideal candidate is friendly, computer savvy, and remains calm under pressure.

Responsibilities include handling high volumes of inquiries, documenting interactions, and meeting team quotas while maintaining professional customer relations.

Qualifications

• High school diploma or GED required.
• Previous experience as a Customer Service Representative or in a similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Verbal communication

Active listening

Time management

Organization

Pressure tolerance

Computer literacy

CRM software

Education

High school diploma/GED

Tools

CRM software

Job description

Benefits:

• 401(k) matching


• Flexible schedule


• Employee discounts


• Benefits/Perks


• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate? Wait. The correct text is: "process requests, **escalate complaints**, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure."

Responsibilities

• Receive a high volume of inbound calls and emails


• Identify the reason for the customer’s call, collect relevant information, and provide solutions


• Refer to premade scripts for a variety of customer service topics


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Meet personal and team quotas


• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED


• Previous experience as a Customer Service Representative or in a similar role is preferred


• Comfortable using computers and customer management software


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively