Customer Service Representative

Gabil Construction; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

Gabil Construction is seeking a Customer Service Representative to join our team in Los Angeles. You will handle inquiries by phone, email, and chat, provide accurate information on orders and products, and help customers feel supported.

The role emphasizes clear communication, problem-solving, and basic sales upsell opportunities, with potential for growth in a busy construction services environment.

Qualifications

• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and quick thinking.
• Sales experience is a plus; data-entry proficiency required.
• Multilingual abilities are a plus.

Responsibilities

• Communicate effectively with customers via phone, email, and chat.
• Provide accurate information on product inquiries and order status.
• Conduct outbound calls to follow up or resolve issues.
• Assist customers with appropriate product or service recommendations.
• Upsell products or services to maximize sales opportunities.
• Maintain professionalism and phone etiquette at all times.
• Perform data entry tasks accurately and efficiently.

Skills

Communication

Problem-solving

Sales experience

Data entry

Multilingual

Job description

Full Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

Responsibilities:

• Communicate effectively with customers via phone, email, and chat
• Provide accurate and timely information to customers regarding product inquiries, order status, and general inquiries
• Conduct outbound calls to follow up on customer inquiries or resolve any issues
• Utilize skills to assist -speaking customers
• Analyze customer needs and recommend appropriate products or services
• Upsell products or services to maximize sales opportunities
• Maintain a high level of professionalism and phone etiquette at all times
• Perform data entry tasks accurately and efficiently

Qualifications:

• Previous experience in customer service or related field is preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving skills with the ability to think quickly on your feet
• Sales experience is a plus- Proficient in data entry and navigating computer systems
• in English and is highly desired
• Multilingual abilities are a plus