Customer Service Representative

Glyph Technologies; City of Cortland (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A technology company located in Cortland, NY is seeking a Customer Service Representative to provide top-notch support to clients through effective communication and problem-solving skills. Ideal candidates will have a high school diploma and prior experience in customer service. Responsibilities include handling calls, documenting interactions, and ensuring a positive customer experience. This position offers competitive compensation and opportunities for career growth.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Understanding of active listening techniques

Education

High school diploma/GED

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively