Customer Service Representative

Green Security, LLC.; Clearwater (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

A leading security services provider in Florida is seeking a dedicated Customer Service Representative. The ideal candidate will have outstanding communication skills and a strong commitment to customer satisfaction. Responsibilities include responding to inquiries via phone and email, providing relevant information, and maintaining detailed customer records. Previous experience in customer support, proficiency in Microsoft Office, and strong interpersonal skills are preferred. This role offers training and opportunities for growth.

Qualifications

• Previous experience in a customer support role, preferably in a call center environment.
• Proficient in using office software and computerized systems for data entry.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat professionally.
• Provide information regarding products, services, and policies.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication skills

Analytical skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support; they love talking to people and proactively solving issues. This role is crucial in ensuring customer satisfaction and fostering positive relationships with our clients. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information regarding products, services, and policies.
• Handle outbound calling to follow up on customer issues or feedback.
• Analyze customer needs and recommend appropriate solutions.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Uphold high standards of phone etiquette while interacting with customers.
• Able to analyze multiple customer credentials in between daily phone calls and emails.

Qualifications

• Previous experience in a customer support role, preferably in a call center environment.
• Proficient in using office software and computerized systems for data entry and record keeping.
• Strong analytical skills to assess customer needs effectively.
• Excellent verbal and written communication skills.
• Fosters positive customer relationships, aligning customer needs with business strategy to achieve successful outcomes. Accountable for customer satisfaction and commitment.
• A positive attitude with a strong commitment to providing outstanding service.
• High school diploma or equivalent
• Minimum 1-2 years of customer service experience preferred.
• Strong PC proficiency to include Microsoft Office Word, Excel.
• Strong interpersonal skills.

Join us as we strive to enhance our customers' experiences through dedicated support and exceptional service!

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance