Customer Service Representative

Keystone Prime Inc.; Denver (CO); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Job summary

Keystone Prime Inc. in Denver, CO, is hiring a Customer Service Representative for a full-time, on-site role. The position offers a salary range of $45,000 to $61,449 per year and includes a comprehensive benefits package.

The role emphasizes strong communication, problem-solving, and a customer-centric approach in a professional team environment. Responsibilities include responding to calls and emails, processing orders, and addressing complaints, with opportunities for growth and development

Qualifications

• Must have prior customer service experience.
• Demonstrates clear communication and problem-solving abilities.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Answer customer inquiries via calls and emails in a timely and professional manner.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with cross-functional teams to meet customer needs.
• Monitor customer satisfaction and provide feedback to improve service quality.
• Adhere to company policies and procedures related to customer service.

Skills

Strong communication

Problem-solving

Attention to detail

Teamwork

Customer service experience

Education

High school diploma or equivalent

Job description

Keystone Prime Inc. seeks a Customer Service Representative to join our team in Denver, CO. This full-time role involves handling customer inquiries and resolving issues to ensure satisfaction. The position offers a salary range of $45,000 to $61,449.

Daily tasks include responding to customer calls and emails, processing orders, and addressing complaints. You will also assist with product information and troubleshooting. The role requires strong communication and problem-solving skills.

You will collaborate closely with the customer service team in Denver, Colorado, where the atmosphere is professional and customer-centric. This environment fosters a sense of teamwork and mutual support, allowing you to contribute to a shared goal of providing excellent service. The workplace is characterized by a strong emphasis on professionalism, with clear expectations and guidelines for conduct. Additionally, there are numerous opportunities for growth and development, both within the customer service team and across the organization as a whole. This could include training programs, mentorship opportunities, and the chance to take on new responsibilities and projects. Overall, the workplace is a dynamic and supportive environment that values its employees and is committed to their success.

The salary range for this position is between $45,000 and $61,449 per year, with the exact amount depending on the candidate's experience and qualifications. In addition to the base salary, employees are offered a comprehensive benefits package that includes health insurance, which covers a wide range of medical services and prescriptions. Paid time off is also provided, allowing employees to take vacations, sick days, and personal days as needed. Furthermore, the company offers professional development opportunities, such as tuition reimbursement, workshops, and conferences, to help employees grow and advance in their careers.

Applicants must have previous customer service experience and excellent communication skills. A high school diploma or equivalent is required. Familiarity with CRM software is a plus.

Key Responsibilities & Qualifications

• Answer customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with cross-functional teams to ensure customer needs are met.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Adhere to company policies and procedures related to customer service.
• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and attention to detail.