Customer Success Manager

Keystone Elite LLC; Newark (NJ); Hybrid; USD 55,000 - 74,000; Full time

Job summary

Keystone Elite LLC in Newark, NJ is seeking a full-time Customer Success Manager to advocate for customers and maximize value from our solutions. You will nurture relationships, deliver exceptional support, and collaborate with sales and product teams to drive improvements.

The role requires a bachelor’s degree and 2–4 years of relevant experience, with strong communication skills. Office-based environment with potential for remote options; benefits details are not specified at this time.

Qualifications

• Bachelor's degree required and 2–4 years in a similar role.
• Excellent communication and customer-focused mindset.
• Experience coordinating with sales/product teams is a plus.

Responsibilities

• Manage customer relationships and ensure high satisfaction.
• Provide timely, effective support and issue resolution.
• Collect feedback and share insights with product teams.
• Coordinate with cross-functional teams to ensure tasks are completed.

Skills

Strong communication

Data analysis

Problem solving

Customer service

Education

Bachelor's degree

Tools

Microsoft Office

Asana

Trello

Job description

Keystone Elite LLC, a dynamic tech company in Newark, NJ, is seeking a full-time Customer Success Manager. In this role, you'll be the frontline advocate for our customers, ensuring they get the most out of our solutions.

Your day-to-day tasks will involve managing customer relationships, providing exceptional support, and ensuring our customers' needs are met. You'll work closely with our sales and product teams to gather feedback and identify opportunities for improvement.

You'll be part of a collaborative team in Newark, NJ, working in a modern, innovative environment. We value open communication, continuous learning, and a customer-centric approach.

The annual salary for this position ranges from $55,000 to $73,705, with benefits details currently unspecified. The role involves managing day-to-day operations, coordinating with cross-functional teams, and ensuring tasks are completed efficiently. Employees will use standard office software like Microsoft Office Suite and may require proficiency in project management tools such as Asana or Trello. The workplace is typically an office environment, though remote work options may be considered. Requirements include a bachelor's degree in a relevant field, typically 2-4 years of experience in a similar role, and strong communication skills. Additional skills in data analysis or customer service may be beneficial, depending on the specific department or company.

You'll need a bachelor's degree in a related field, preferably with experience in customer success or a similar role. Strong communication skills, problem-solving abilities, and a passion for customer satisfaction are essential.

The position requires a high school diploma or equivalent, as well as proficiency in Microsoft Office Suite. The workplace is a modern office environment with a friendly and collaborative team, and the position involves tasks such as data entry, customer service, and administrative support. Candidates should be comfortable using email and other communication tools, and the position offers a attractive compensation and benefits package.

• Managing customer relationships, providing exceptional support, gathering feedback, identifying opportunities for improvementBachelor's degree in a related field, preferably with experience in customer success or a similar role, strong communication skills, problem-solving abilities, passion for customer satisfaction