Customer Service Representative

Keystone Automotive Operations; Exeter Township (Berks County); Hybrid; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonus opportunities

Daily Pay

Direct deposit

Medical, dental, vision benefits

Job summary

Keystone Automotive Operations, Inc. is seeking energetic Customer Service Representatives to join our Exeter, PA team. This role involves handling customer inquiries by phone and email, providing order updates, and resolving issues with professionalism.

The ideal candidate is customer-focused, with strong communication skills and a willingness to learn in a fast-paced call center environment. Onsite training is provided, with potential for a hybrid work schedule after six months based on

Qualifications

• Strong communication skills for phone and email interactions.
• Customer-focused attitude with the ability to resolve issues.
• Ability to work in a fast-paced call center with accuracy.

Responsibilities

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

Skills

Communication skills

Customer-service mindset

Empathy

Team player

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Company: Keystone Automotive Operations, Inc.

Location: Exeter, PA

Hourly Pay: Up to $19/hour

Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m.

Position Type: Customer Service / Call Center Support

Work Environment: Call center role

Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment.

Why Join Keystone?

• No automotive, RV, or college degree required — we pay you to learn
• Receive in-depth onsite training, individual coaching, and support as you grow
• Potential for a hybrid work-from-home schedule after 6 months of onsite training based on performance
• Build highly transferable customer service, communication, and problem-solving skills

About The Role

As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You'll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

What You’ll Do

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

What We’re Looking For

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer-first attitude with energy and professionalism
• Dependable, detail-oriented, and calm under pressure
• Eagerness to learn and grow in a fast-paced, team-driven environment
• Basic computer proficiency, including Microsoft Office, email, and data entry
• High school diploma or equivalent required
• Sales or customer service experience in a call center is preferred, but not required
• Bilingual English/French or English/Spanish skills are highly valued

Work Environment

• Periodic travel may be required, including overnight stays to attend trade shows
• Must be able to lift freight up to 50 pounds

Benefits and Perks

• Competitive hourly pay, performance bonus opportunities, Daily Pay, and direct deposit
• Medical, dental, vision, prescription, and related benefit options
• 401(k) with company match
• Paid time off, company holidays, and parental leave
• Training, career development, tuition assistance, and dependent scholarship opportunities
• Employee discounts, referral bonus program, wellness programs, and incentive award opportunities

Who We Are

Keystone Automotive Operations, Inc. is North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.