Customer Service Representative

Laminex Inc; South Carolina; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Health insurance

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Group Healthcare

Job summary

Laminex Inc is seeking a Customer Service Representative in South Carolina to provide exceptional service by communicating with customers, identifying their needs, processing requests, and resolving complaints effectively. The ideal candidate will have excellent communication skills, a high school diploma, and experience in customer service. Benefits include a competitive salary, flexible schedule, health insurance, and opportunities for advancement.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Utilize cloud-based Business Systems to interact with customers.
• Document all customer interactions.
• Meet personal and team quotas.

Skills

Excellent phone and verbal communication skills

Comfortable using computers and customer management software

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
• Group Healthcare
• 401(k) Matching

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, eskalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Utilize cloud-based Business Systems to interact with customers, enter orders, track shipments, etc.
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively