Customer Service Representative

Keystone East Group; Fresno (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Keystone East Group in Fresno, CA seeks a Customer Service Representative to be the main contact for clients, handling inquiries, processing orders, tracking shipments, and providing timely updates. The role emphasizes professionalism, strong communication, multitasking, and a customer-centric approach; prior CS experience and a high school diploma or equivalent are preferred.

The company offers growth opportunities within a collaborative team.

Qualifications

• Experience in customer service or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Process and manage customer orders, including tracking shipments and providing updates.
• Resolve issues to ensure client satisfaction and retention.
• Coordinate with team members to ensure tasks are completed efficiently.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Keystone East Group, a prominent player in the logistics and supply chain industry, is seeking a dedicated Customer Service Representative for a full-time position in Fresno, CA. This role offers the opportunity to be part of a dynamic and growing company that values its employees and clients alike.

As a Customer Service Representative, you will be the primary point of contact for our clients, ensuring their needs are met and their experience with Keystone East Group is exceptional. Your day-to-day tasks will include responding to client inquiries, resolving issues, and providing support through various channels such as phone, email, and chat.

You will work closely with a team of dedicated professionals in a collaborative and supportive workplace in Fresno, CA. The office environment is designed to foster creativity, innovation, and teamwork, with opportunities for professional growth and development.

The position offers a attractive compensation and a comprehensive benefits package, including health insurance, retirement plans, paid time off, and professional development opportunities. The exact salary and benefits will be discussed during the interview process. In this role, you will be responsible for managing various aspects of the workplace, such as coordinating with team members to ensure tasks are completed efficiently and effectively. You will also need to utilize various tools and software to streamline processes and improve productivity. The ideal candidate will have a strong understanding of workplace dynamics and the ability to adapt to changing requirements and priorities. Additionally, you will be expected to maintain a high level of professionalism and communication, both within the team and with external stakeholders.

To excel in this role, you should have excellent communication skills, a customer-centric approach, and the ability to handle multiple tasks simultaneously. Previous experience in customer service or a related field is preferred, as is a high school diploma or equivalent.

Respond to client inquiries and concerns promptly and professionally. Process and manage customer orders, tracking shipments, and providing updates to clients. Assist in resolving any issues that may arise, ensuring client satisfaction and retention.You should have a high school diploma or equivalent, and at least one year of experience in customer service or a related field. Strong communication skills are essential, as is the ability to work well under pressure and meet tight deadlines. You should be detail-oriented, with excellent organizational skills, and the ability to multitask effectively.