Customer Service Representative

Atlas Elite; Colorado Springs (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Atlas Elite in Colorado Springs, CO seeks a Customer Service Representative to handle client inquiries via phone, email, and chat, process orders, track shipments, and provide timely updates.

You will work with the sales and logistics teams in a modern office, maintain detailed records, resolve complaints, and contribute to service improvements.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or related field.
• Strong communication skills with clients.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Handle incoming customer inquiries and complaints with prompt, effective solutions.
• Assist in processing customer orders and shipments, ensuring accuracy and timeliness.
• Maintain detailed records of customer interactions and service requests.
• Collaborate with internal teams to resolve issues and improve service quality.
• Stay updated on company policies to provide accurate information to customers.
• Contribute to development and implementation of customer service improvements.

Skills

Communication

Organization

Problem solving

MS Office Suite

Education

High school diploma or equivalent

Tools

Excel

Outlook

Job description

Atlas Elite, a leading logistics and supply chain management firm, seeks a Customer Service Representative in Colorado Springs, CO. This full-time role involves handling client inquiries and issues with professionalism and efficiency.

As a Customer Service Representative, you will respond to client inquiries via phone, email, and chat. You will also process orders, track shipments, and provide updates to clients. Your role includes resolving customer complaints and ensuring timely resolution.

You will work closely with the sales and logistics teams in a modern office environment in Colorado Springs, CO. The workplace culture emphasizes teamwork, innovation, and customer satisfaction.

The salary for this position is negotiable and will be determined based on the candidate's level of experience in the field. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes health insurance coverage for the employee and their dependents, a retirement savings plan known as a 401(k) that allows for tax-advantaged contributions, and paid time off to allow employees to rest and recharge. The specific details of the benefits package may vary depending on the candidate's location and other factors, so it is recommended that interested parties discuss these aspects further during the hiring process.

What you will do:

• Handle incoming customer inquiries and complaints, providing prompt and effective solutions.
• Assist in the processing of customer orders and shipments, ensuring accuracy and timeliness.
• Maintain detailed records of customer interactions and service requests.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Stay updated on company policies and procedures to provide accurate information to customers.
• Contribute to the development and implementation of customer service improvement initiatives.

What we need:

• High school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field.
• Proven ability to communicate effectively and professionally with clients.
• Strong organizational skills and attention to detail.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work well under pressure and meet tight deadlines.