Customer Service Representative

Keystone Automotive Operations, Inc.; Exeter Township (Berks County); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonus opportunities

Daily Pay

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. As the first point of contact by phone and email, you’ll answer questions, provide order updates, and help resolve issues with professionalism.

Requires a high school diploma; bilingual skills valued; basic MS Office; on-site schedule Monday–Friday 9:00 a.m. to 5:30 p.m., with potential for a hybrid schedule after 6 months of onsite training based on

Qualifications

• Excellent communication and active listening skills.
• Bilingual English/French or English/Spanish preferred.
• Basic computer skills including MS Office and email.
• High school diploma or equivalent required.
• Call center experience or sales/customer service background a plus.

Responsibilities

• Handle inquiries from established customers by phone and email.
• Provide order updates and resolve issues professionally.
• Coordinate with internal teams, carriers, and suppliers as needed.
• Aim for timely, accurate service and customer satisfaction.

Skills

Communication skills

Bilingual English/French

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service Representative

Company: Keystone Automotive Operations, Inc.
Location: Exeter, PA
Hourly Pay: Up to $19/hour
Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m.
Position Type: Customer Service / Call Center Support
Work Environment: Call center role
Keystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment.

Why Join Keystone?

• No automotive, RV, or college degree required — we pay you to learn
• Receive in-depth onsite training, individual coaching, and support as you grow
• Potential for a hybrid work-from-home schedule after 6 months of onsite training based on performance
• Build highly transferable customer service, communication, and problem-solving skills

About the Role

As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You’ll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

What You’ll Do

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

What We’re Looking For

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer-first attitude with energy and professionalism
• Dependable, detail-oriented, and calm under pressure
• Eagerness to learn and grow in a fast-paced, team-driven environment
• Basic computer proficiency, including Microsoft Office, email, and data entry
• High school diploma or equivalent required
• Sales or customer service experience in a call center is preferred, but not required
• Bilingual English/French or English/Spanish skills are highly valued

Work Environment

• Periodic travel may be required, including overnight stays to attend trade shows
• Must be able to lift freight up to 50 pounds

Benefits and Perks

• Competitive hourly pay, performance bonus opportunities, Daily Pay, and direct deposit
• Medical, dental, vision, prescription, and related benefit options
• 401(k) with company match
• Paid time off, company holidays, and parental leave
• Training, career development, tuition assistance, and dependent scholarship opportunities
• Employee discounts, referral bonus program, wellness programs, and incentive award opportunities

Who We Are

Keystone Automotive Operations, Inc. is North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.