Customer Service Representative

Best Block Company; Dallas (TX); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Team-oriented environment

Work-life balance

Comprehensive benefits package

Job summary

Best Block Company in Dallas is seeking a Customer Service Representative to join our team on site. You will provide in-person and phone support for contractors and customers, assist with product installation and maintenance, and create accurate invoices and sales orders.

The ideal candidate has basic MS Office skills, strong organizational and communication abilities, and a practical problem-solving mindset.

Qualifications

• Basic knowledge of customer service principles.
• Strong organizational and communication abilities.
• Excellent problem-solving skills.
• Comfortable walking through manufacturing yards (outdoor environment).

Responsibilities

• Provide in-person and phone customer service to contractors and customers.
• Provide technical assistance for installing and maintaining products.
• Create accurate invoices and sales orders.
• Collaborate with Outside Sales Representatives.
• Ensure customer satisfaction through knowledgeable support.
• Maintain knowledge of products and their applications.
• Know competitor products to better assist customers.
• Assist with dispatching and scheduling deliveries.
• Complete daily paperwork.

Skills

Customer service

Communication skills

Organizational skills

Problem solving

Manufacturing yard access

Tools

Microsoft Office

Job description

We are seeking a Customer Service Representative to join our team!

What We Offer

• Work in a team-oriented environment where collaboration is a priority.
• Achieve your professional goals without sacrificing the balance between work and life.
• A comprehensive benefits package with options to choose what works best for you and your family.

About The Role

As a Customer Service Representative with Best Block you are responsible for:

It is an on-site role, and will not be remote or hybrid, at any time.*

• Providing in-person and on-the-phone customer service to our contractors and customers.
• Providing technical assistance for installing and maintaining the products we sell.
• Creating accurate and complete invoices/sales orders.
• Working with Outside Sales Representatives.
• Ensuring customer satisfaction.
• Maintaining knowledge of products and their applications.
• Knowing competitor products.
• Assisting with dispatching and scheduling deliveries.
• Completing daily paperwork.

About You

The ideal candidate for this role will have:

• A basic knowledge of Microsoft Office programs.
• Good organizational and communication skills.
• Strong problem-solving skills.
• Comfortability walking through Manufacturing Yards (which may be a dirtier/outdoor environment).