Customer Service Representative

PMG COS AZ LLC; Lake Havasu City (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Job summary

PMG COS AZ LLC seeks a dependable Customer Service Representative to handle daily customer communications by phone and email, and to assist with office operations. The role involves coordinating with internal teams and maintaining organized customer and order data across multiple systems.

The ideal candidate is professional, organized, and comfortable with business software, able to manage multiple tasks in a fast-paced environment. Office-based with regular customer interactions.

Qualifications

• Strong phone and email communication skills.
• Professional and friendly customer interaction.
• Ability to gather and record customer information accurately.
• Comfortable assisting both phone and walk-in customers.

Responsibilities

• Support daily communication with customers.
• Assist with office operations and documentation.
• Coordinate with internal teams to keep order information organized across systems.
• Route requests to the appropriate department and support coordination.

Skills

Phone communication

Email communication

Customer information handling

Organizational skills

CRM usage

Multi-tasking

Tools

Google Workspace

Zoho CRM

WooCommerce

Fishbowl Inventory

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are looking for a dependable and organized Customer Service Representative to support daily communication with customers and assist with office operations. This role involves answering phones, responding to emails, coordinating with internal teams, and helping keep customer and order information organized across several systems.

The ideal candidate is professional with customers, comfortable using computers and business software, and able to manage multiple tasks in a fast-paced environment.

We value professionalism, organization, and a strong sense of responsibility when handling customer information and supporting daily operations.

Key Skills & Qualifications:

Customer Communication

• Strong phone and email communication skills
• Professional and friendly customer interaction
• Ability to gather and record customer information accurately
• Comfortable assisting both phone and walk-in customers

Organization & Attention to Detail

• Highly organized with strong attention to detail
• Able to manage multiple tasks and follow up on requests
• Comfortable handling confidential customer information responsibly

Computer & Office Skills

• Comfortable using common business software (email, documents, spreadsheets)
• Ability to learn and use CRM, inventory, and order management systems
• Basic document scanning, file organization, and digital record keeping

Problem Solving & Team Coordination

• Ability to route requests to the appropriate department
• Comfortable coordinating between customers and internal teams
• Willingness to learn basic troubleshooting and support processes

Minimum Requirements

• Prior customer service or office experience preferred
• Comfortable working with computers and learning new software systems
• Strong written and verbal communication skills
• Reliable attendance and punctuality

Work Environment

• Office-based position
• Regular interaction with customers by phone, email, and occasionally in person
• Coordination with multiple departments including customer support, operations, and administration

Systems & Software Used

• Google Workspace (Gmail, Google Docs, Google Sheets)
• Zoho (CRM and related tools)
• WooCommerce
• Fishbowl Inventory
• Windows-based file management and document scanning systems

Preferred Experience

• Experience working in construction, manufacturing, or project-based businesses is helpful
• Familiarity with quotes, proposals, bids, or project documentation is a plus
• Experience supporting sales or project teams with administrative coordination